Profile

Marchex, Inc. is a Seattle-based public company, founded in 2003, with more than 300 employees. Marchex is a B2B call and conversational analytics company. It specializes in using artificial intelligence and machine learning to analyze conversation data between businesses and customers. Marchex provides businesses “actionable insights” to improve customer experiences over the phone, SMS, messaging and chat. In October 2000, an internet-based company named Go2Net Inc. merged with another company named InfoSpace Inc. It was a $1.5 billion deal that set the stage for the formation of Marchex, a start-up company whose founders were all former Go2Net executives. John Keister, Ethan Caldwell, and Peter Christothoulou were part of the Go2Net team that founded Marchex, led by a fourth member, Go2Net's founder, Russell Horowitz. In January 2003, the four formed Marchex, Inc. Each member of the founding team assumed executive responsibilities at the new start-up.